XFOR: Err Msg: System Cannot Find the File Specified. Microsoft Windows NT ID No: 0xc0020002

ID: Q216110

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you install the Internet Mail Service (IMS) on computer running Exchange Server 5.0 SP1 and Windows NT 4.0 SP3, the following error message may occur:

System cannot find the file specified
Microsoft Windows NT
ID No: 0xc0020002


CAUSE

A previous version of the IMS may prevent proper installation when Exchange Server 5.0 SP1 is applied.


WORKAROUND

To work around this issue, do the following:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

  1. If a previous version of the IMS exists, remove the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIMC


  2. If a previous version of the IMS exists, remove the Exchsrvr\Imcdata directory.


  3. Reapply SP3 for Windows NT 4.0.


  4. Reapply SP1 for Exchange Server 5.0.


  5. Install the Internet Mail Service. To do this, perform the following steps:

    1. From the File menu, choose New.


    2. Select Other, and then choose IMS.




Additional query words: IMS 


Keywords          : 
Version           : winnt:5.0
Platform          : winnt 
Issue type        :

Last Reviewed: June 30, 1999