XFOR: Exchange 5.5 SP1 Upgrade Fails on Cluster Server if IMS Installed

ID: Q194128

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

Installing Exchange Server 5.5 Service Pack 1 on a Windows NT cluster will fail if Internet Mail Service is running on the cluster. After the upgrade, when you try to start the Internet Mail Service, you will receive the following events in the Event Viewer application log:


   Event: 4058
   Description: The Internet Mail Connector cannot start because the name
   resolver cannot be initialized. Check your network settings in the
   Control Panel to ensure that you have set a domain name in the DNS
   dialog box of the TCP/IP configuration.

   Event: 4067
   Description: The Internet Mail Connector cannot start because the
   TCP/IP domain name was not found during initialization.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

Component: Internet Mail Service


   File Name      Version
   -------------------------
   Msexcimc.exe   5.5.2423.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.


Keywords          : exc55sp2fix 
Version           : WinNT:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: April 14, 1999