XFOR: Fixed Length RFT Attachments Incorrectly Transformed by OVVM Connector

ID: Q221551

The information in this article applies to:

SYMPTOMS

Revisable Text Format (RFT) documents that are saved in "Fixed" format will be unreadable when sent to Exchange Server by means of the OV/VM (PROFS) Connector.


CAUSE

This is because the OV/VM (PROFS) Connector incorrectly assumes that all RFT documents are in "Variable" format.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component:OV/VM(PROFS) Connector

File name Version
Lsvmhc.dll 2567.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in .


MORE INFORMATION

If an RFT document is transferred from a personal computer into CMS and saved with RECFM of Variable on the CMS minidisk, stored in the OV/VM document database, and then sent to an Exchange Server mailbox, the document will be translated correctly. But if the RFT document is saved with RECFM of Fixed, then the document is unreadable when sent to an Exchange Server mailbox.

Additional query words: RFT;document;conversion problem 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: June 28, 1999