XFOR: NDR Message from Downstream cc:Mail PO Doesn't Name Unreachable Recipient

ID: Q228743

The information in this article applies to:

SYMPTOMS

When Exchange Server users send a mail message to invalid downstream Lotus cc:Mail recipients, they receive the following non-delivery report (NDR):

From: Administrator at cclinkp82
Sent: Thursday, April 08, 1999 9:18 AM
To: Administrator
Subject: Message not deliverable


CAUSE

Current Microsoft Exchange Connector for Lotus cc:Mail code does not parse "Not deliverable to" information from the Lotus cc:Mail post office.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Microsoft Exchange Connector for Lotus cc:Mail

File name Version
Ccmc.exe 2592.0
Ccmsg.dll 2592.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Exchange Server 5.5 Service Pack 2.

Additional query words: 


Keywords          : 
Version           : winnt:5.5 SP2
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999