XFOR: Notes Connector Error Msg: Unable to Find Path to Server

ID: Q188815

The information in this article applies to:

SUMMARY


SYMPTOMS

When you try to configure the Exchange 5.5 Notes Connector for Lotus Notes, using the Exchange Connectivity Administrator, you may receive the following error message:

LME-NOTES-NTSMEX(00a0) 2 41300:<Notes Package ID>: Client Access
<CLIENT>. Extended Reason String: Unable to find path to server
This error message occurs even though the Lotus Notes client can connect to the Lotus Notes server.


CAUSE

This error is generated if duplicates of the Nnotes.dll file exist within the system path. The Exchange Notes Connector for Lotus Notes requires this file. By default, there should be only one instance of this DLL file on the Exchange Server computer's hard disk.

This single instance of Nnotes.dll should be left in the default location, where the Notes client places it during Setup (in the \NOTES directory). If a copy of this DLL file resides in the \WINNT\SYSTEM32 directory, you will see the above error.


WORKAROUND

Perform the following steps to work around this problem:

  1. Use Windows Explorer to search for all the files named Nnotes.dll.


  2. Remove all instances of the Nnotes.dll file except the one that exists in the \NOTES directory.


  3. Add <drive>:\NOTES to the system's PATH environment variable, where <drive> is the drive letter such as C or D.


  4. Restart the Exchange Server computer for the change to take effect.


After the server has been restarted, the Exchange Notes Connector for Lotus Notes should start and operate without the "Unable to find path to server" error. 


Keywords          : XADM XFOR 
Version           : WinNT:5.5
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: April 26, 1999