XFOR: Information Store Does Not Recognize Double Angle Brackets Correctly

ID: Q232384

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you send a text/enriched message (a message that has a content type of text/enriched) through an Exchange Server computer, the information store uses an incorrect tag in the RTF header. This may cause your e-mail client to recognize angle brackets (<>) as HTML tags. If the message contains angle brackets, it may not be displayed correctly in the e-mail client.

For instance, text/enriched mail whose body is "This is <<test>", is delivered. Outlook 98 mail viewer shows only "This is ".

CAUSE

More specifically, the header includes the \fromhtml1 tag, which apparently tells the e-mail client that the message is formatted in HTML (rather than plain text).

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Gapi32.dll	5.5.2620.0
Mdbmsg.dll	5.5.2620.0
Netif.dll	5.5.2620.0
Store.exe	5.5.2620.0

Component: Directory

File name	Version
Dsamain.exe	5.5.2600.0

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: SMTP


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 12, 1999