XFOR: The To Field is Empty if a User Sends Mail with AT Command from the OV/VM

ID: Q236335

The information in this article applies to:

SYMPTOMS

When an OV/VM user sends a message with the AT or CT command in the message body to an Exchange Server recipient by means of the Microsoft PROFS Connector, the message has an empty To field if the AT command is used and an empty Cc field if the CT command is used.


CAUSE

The display name used with the AT and CT commands does not have a valid PROFS address; this causes the Microsoft PROFS Connector to discard the display name.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Microsoft PROFS Connector

File name Version
Lsvmhc.dll 5.5.2630.0
Lsdiamex.exe 5.5.2630.0
Lsvmdia.exe 5.5.2630.0
Lsdiavm.exe 5.5.2630.0
Xfmload.exe 5.5.2630.0


And add the following entry in the [LME-PROFS] section of the Exchconn.ini file: 

PROFS_DummyAddr = Node(Addr)
The Node and Addr need to comply the PROFS address format, that is no more than eight characters.

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: 


Keywords          : exc55 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 27, 1999