XIMS: Outlook Express POP3, Error 0x800ccc0e, Socket Error 10061

ID: Q191687

The information in this article applies to:

SYMPTOMS

When you try to send or receive messages with Outlook Express, an error message may appear. When you try to send a message to your SMTP server, the following error message may be received:

The connection to the server has failed. Account: 'your_account',
Server:'your_SMTP_server', Protocol:SMTP, Port: 25, Secure(SSL): NO,
Socket error: 10061, Error Number: 0x800ccc0e
Similarly, when you start the e-mail client or try to receive a message from your POP3 server, the following error message may be received:
The connection to the server has failed. Account: 'your_account',
Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL): NO,
Socket error: 10061, Error Number: 0x800ccc0e


CAUSE

The client is attempting to connect to a port that is blocked or not available on the mail server. This is port 25 if the client was attempting to send a message, or port 110 if the client was attempting to retrieve a message. See the error message for the protocol and port number(s).


WORKAROUND

To work around this problem, make ports 110 and 25 available; they may be unavailable for the reasons listed. You may need to further troubleshoot these components or systems. Some general causes that may hold these ports or make them unavailable are as follows:

  1. The Exchange Server Information Store service is not started, or the POP3 protocol is not enabled and listening to port 110.


  2. The Internet Mail Service is not started. This service listenens on port 25.


  3. A proxy server located between the client and server may be blocking access to these ports to the Exchange Server computer.


  4. Virus-scanning software has reassigned port 25 to another port.


Additional query words: exfaq 


Keywords          : XIMS 
Version           : winnt:5.0,5.5
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: July 9, 1999