XIMS: Refreshing MTS-OUT Queue Causes Application Error in Msexcimc.exe

ID: Q235533

The information in this article applies to:

SYMPTOMS

If you repeatedly click Refresh while viewing the status of the MTS-OUT queue in the Exchange Server Administrator program, an application error may occur in Msexcimc.exe.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Internet Mail Service

File name Version
Imcmsg.dll 5.5.2637.0
Msexcimc.exe 5.5.2637.0

This hotfix has been posted to the following Internet location as Psp2imca.zip and Psp2imci.zip:
ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.5/PostSP2/imc-fix

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.


MORE INFORMATION

To view the status of the MTS-OUT queue in the Administrator program:

  1. Start the Administrator program. To do so, click Start, point to Programs, point to Microsoft Exchange, and then click Microsoft Exchange Administrator.


  2. In the left pane, click the Connections object under the appropriate site. In the right pane, click the Internet Mail Service, and then on the File menu, click Properties. Note that the Connections object appears under the Configuration object.


  3. Click the Queues tab, hold down the SHIFT key, and then in the Queue Name box, select Outbound messages awaiting delivery.


Additional query words: traffic ims internet mail connector imc 


Keywords          : exc55 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: August 2, 1999