XWEB: OWA Logon Screen Displays Again When Opening a Mail Message

ID: Q216998

The information in this article applies to:

SYMPTOMS

After you log on to your mailbox with Outlook Web Access, you may be redirected back to the OWA Logon Screen when you open a mail message for the first time.


CAUSE

When asked to create new windows through script, Internet Explorer might create the window in the wrong Internet Explorer process. Because authentication credentials and the temporary cookies used for session identification are cached per process, new windows need to re-authenticate and start a new session if they do not open in the same process as their opening window. This behavior can appear randomly; the determined process for new windows is dependent on several variables, including timing and browser configuration.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component:

File name Version Date Time Size Platform
Shdocvw.dll 4.72.3510.1301 10-13-98 4:37p 2,171,664 Windows NT
Shdocvw.dll 4.72.3510.1301 10-13-98 3:16p 2,172,176 Windows 9x



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Outlook Web Access version 5.5, and Outlook Web Access 5.5 Service Packs 1 and 2 .


MORE INFORMATION

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

Q196383 BUG: Windows Opened by Script Lose Authentication or Session

Additional query words: 


Keywords          : 
Version           : WINDOWS:5.5
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: June 28, 1999