XWEB: Post Items in Public Folders Are Not Refreshed by Outlook Web Access

ID: Q217135

The information in this article applies to:

SYMPTOMS

When you use Microsoft Outlook Web Access (OWA) to view public folders, any subsequent modification to an already opened "posted item" is not refreshed in OWA, until the user logs off and logs on again. The user continues to view the original content of the item.

This happens only with "post items" and not with "sent items".


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Outlook Web Access

File name Date Size
Commands.asp 2/4/99 18,008 bytes
Read.asp 2/4/99 9,943 bytes



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Outlook Web Access version 5.5.

Additional query words: OWA 


Keywords          : 
Version           : WINDOWS:5.5
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: June 28, 1999