XWEB: Unable to Clear Error Dialog Box in OWA When Using Netscape Communicator

ID: Q215884

The information in this article applies to:

SYMPTOMS

If you are running Outlook Web Access (OWA) and Netscape Communicator 4.04 or greater and you create a new meeting or appointment in OWA with an invalid start date (for example, September 31), you receive an error message. When you click OK, the error message is displayed again. An infinite loop results. Earlier versions of Netscape Communicator do not exhibit this behavior nor do any versions of Microsoft Internet Explorer.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Outlook Web Access Calendar

File name Date Size
Frmroot.asp 12/8/98 30,651 bytes
Mrappt.asp 11/09/98 20,850 bytes
Mrplaner.asp 11/09/98 12,535 bytes
Mrrecur.asp 11/12/98 26,460 bytes



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook Web Access version 5.5.


Keywords          : 
Version           : WINDOWS:5.5
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: June 28, 1999