INFO: Technical Support Numbers for Fox Developers

ID: Q113173

The information in this article applies to:

Microsoft Visual FoxPro for Windows, versions 3.0, 3.0b
Microsoft FoxPro for Windows, versions 2.5, 2.5a, 2.5b, 2.6, 2.6a
Microsoft FoxPro for MS-DOS, versions 2.0, 2.5, 2.5a, 2.5b, 2.6, 2.6a
Microsoft Visual FoxPro for Macintosh, version 3.0b
Microsoft FoxPro for Macintosh, versions 2.5b, 2.5c, 2.6a
Microsoft FoxPro for UNIX, version 2.6

SUMMARY

Following is a list of technical-support telephone numbers useful to Microsoft FoxBASE+ and FoxPro developers.

MORE INFORMATION

Microsoft technical support is available for all versions of the following FoxBASE+ and FoxPro products on the MS-DOS, Microsoft Windows, Apple Macintosh, SCO UNIX, and SCO XENIX platforms:

FoxBASE+
FoxPro
FoxPro Distribution Kit
FoxPro Connectivity Kit
FoxPro Library Construction Kit
Visual FoxPro

NOTE: Microsoft does not provide technical support for FoxBASE+ for UNIX. The Santa Cruz Operation (SCO) supports FoxBASE+ for UNIX. SCO's support number is (800) 726-UNIX.

Warranty Support

Warranty Support (MS-DOS, Windows, & UNIX/XENIX) (425) 635-7191*
Warranty Support (Macintosh) (425) 635-7192*
Warranty Support TT/TDD (hearing impaired) (425) 635-4948*

* = Free support for two incidents, provided by toll lines, from 6:00 A.M. - 6:00 P.M. Pacific.

Priority Developer Support

Annual plans or per-incident charges billed to credit card : (800) 936-5800

Additional Support Information

Additional information about Microsoft support offerings is available from the following sources:

Phone: (800) 936-3500

Microsoft Web sites

Additional phone numbers:
http://www.microsoft.com/supportnet/PhoneNumbers.htm

General information and descriptions of all Support Offerings:
http://www.microsoft.com/supportnet/
- Information about technical-support options:
http://www.microsoft.com/support/

For phone numbers and support options on all Microsoft products, please see the information available on the Microsoft Web site at the following:

http://www.microsoft.com/support/supportnet/overview/overview.asp

Automated and Online Fox Support Services

All of the following services are available 24 hours a day, seven days a week:

Microsoft FastTips (800) 936-4300 P
America Online (800) 827-6364 M,$,MSL,KB
Internet ftp.microsoft.com M,MSL,KB,Int

P = Free, automated menu system of technical information accessed from a touch-tone telephone. Provides answers via fax, voice recordings, and mail.

M = Requires either:

A PC, modem, and telecommunications software.

-or-

A data terminal using a hard-wired or similar connection.

$ = By subscription. Connect charges apply.
FF = Hosts Microsoft's FoxForum, which includes file libraries and free technical support via electronic mail.

KB = Includes the Microsoft Knowledge Base of more than 125,000 technical articles comprising programming tips, program bug/fix lists, documentation revisions, and so on.

RT = Hosts the Microsoft Roundtable, a forum that facilitates the exchange of product information among subscribers.

BBS = Free bulletin-board service (BBS), available via toll lines. Baud rates: 1200, 2400, 9600, or 14,400 baud (V.32 and V.42). Settings: 8 data bits, no parity, and 1 stop bit.

Int = IP address: 207.46.133.140. To connect, "ftp" to the server and log on as "anonymous" with your full Internet email name as the password. Info screens are displayed upon entering major directories; further details are often available in README.TXT files. For a list of companies that provide access to Internet, request Microsoft Knowledge Base article Q107420 Gaining Internet Access

MSL = Allows downloading from the free Microsoft Software Library, which contains selected technical notes, program samples, utilities, patches, and updated Microsoft product files.

Technical Subscriptions

Microsoft TechNet (800) 344-2121, Ext. 348*
Microsoft Developer's Network (800) 759-5474*

* = Each provides a CD-ROM database, updated regularly throughout the subscription, that contains the Microsoft Knowledge Base and a variety of technical data related to Fox and other Microsoft products. Call for current pricing and subscription benefits.

FoxPro Enhancement Requests

WishLine voice mail (425) 936-WISH
WishLine fax (425) 93-MSFAX
WishLine e-mail (Internet) foxwish@microsoft.com


WishLine letters                          Microsoft FoxPro WishLine
                                          One Microsoft Way
                                          Redmond, WA  98052-6399
                                          U.S.A.

FoxPro Sales Information, Orders, Upgrades, and Customer Service

Microsoft Sales Information Center (U.S.) (800) 426-9400
Special FoxPro 2.6 information & order lines (U.S.)(800) 434-3918
Microsoft Canada Sales Information Center (800) 933-4750
U.S. TT/TDD (hearing impaired) (800) 892-5234
Canada TT/TDD (hearing impaired) (905) 568-9641

Additional query words: VFoxWin VFoxMac FoxMac FoxUnix FoxDos FoxWin CIS CD phone telephone pss product support services


Keywords          : kbpolicy kbMAC kbUNIX kbVFp FxotherPolicy 
Version           : MACINTOSH:2.5b,2.5c,2.6a,3.0b; MS-DOS:2.0,2.5,2.5a,2.5b,2.6,2.6a; UNIX:2.6; WINDOWS:2.5,2.5a,2.5b,2.6,2.6a,3.0,3.0b
Platform          : MACINTOSH MS-DOS UNIX WINDOWS 
Issue type        : kbinfo

Last Reviewed: July 2, 1999