ActiveSync Does Not Start Even Though H/PC is Connected

ID: Q184138

The information in this article applies to:

Microsoft Windows CE Services, versions 2.0, 2.1
Microsoft Windows CE version 2.0 for the Handheld PC

SYMPTOMS

When you attempt to synchronize a Handheld PC (H/PC) with a desktop computer, ActiveSync may not start even though both computers appear to be connected.

CAUSE

This problem can occur if the connection times out before the desktop computer can find Outlook Services or the Mobile Devices folder.

RESOLUTION

To resolve this problem, follow these steps:

1. On the desktop computer, double-click Inbox.

2. On the taskbar, right-click the Windows CE Services icon, and then

   click ActiveSync Status.

3. On the Tools menu, click Synchronize Now.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows CE Services, versions 2.0, 2.1.

Keywords          : kbenv wince handheld 
Version           : WINDOWS:2.0,2.1
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: April 29, 1998