ActiveSync Does Not Synchronize H/PC with Desktop Computer

ID: Q185256

The information in this article applies to:

Microsoft Windows CE Services, versions 2.0, 2.1

SYMPTOMS

When you attempt to synchronize a Handheld PC (H/PC) with a desktop computer, the Synchronization In Progress progress indicator may appear and then disappear, but the computers may not be synchronized.

CAUSE

This behavior can occur if there is not enough available storage memory on the H/PC.

RESOLUTION

To resolve this issue, increase the amount of allocated storage memory. To do this, follow these steps:

1. Tap Start, tap Settings, tap Control Panel, and then double-tap System.

2. On the Memory tab, move the Storage Memory/Program Memory slider to the

   right to increase the amount of allocated storage memory.

3. Tap OK, and then close Control Panel. Test to see if the behavior still

   occurs. If the behavior still occurs, continue to the next step.

4. Tap Start, tap Settings, tap Control Panel, and then double-tap Remove

   Programs.

5. Tap the program you want to remove, tap Remove, and then tap Yes.

6. Repeat steps 4-5 for each program you want to remove, and then tap OK.

Additional query words: 2.00 2.10 hand held free

Keywords          : kbenv wince handheld kbimu 
Version           : WINDOWS:2.0,2.1
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: May 9, 1998