ActiveSync Hangs When Synchronizing Mobile Devices

ID: Q185770

The information in this article applies to:

Microsoft Windows CE version 2.0 for the Handheld PC
Microsoft Windows CE version 2.0 for the Palm-size PC
Microsoft Windows CE Services, versions 2.0, 2.1

SYMPTOMS

When you synchronize a Handheld PC (H/PC) or Palm-size PC (P/PC) with a desktop computer, ActiveSync may stop responding (hang).

CAUSE

This problem can occur if you synchronize Microsoft Pocket Outlook information that contains large ink notes.

RESOLUTION

To resolve this problem, follow these steps:

1. On the desktop computer, press CTRL+ALT+DELETE to open the Close Program

   dialog box.

2. Click Synchronization In Progress, and then click End Task.

3. On the H/PC or P/PC, reduce the size of large ink notes or separate them

   into two or more smaller ink notes.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For information about other issues with ink notes, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q176434
   TITLE     : Notes in Pocket Outlook Do Not Function Correctly

Additional query words: 2.00 2.10 hand held synch

Keywords          : wince handheld pocketoutlook palmsize 
Version           : WINDOWS:2.0,2.1
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: May 16, 1998