Appointments in Australian Cities Are Synchronized Incorrectly

ID: Q216456

The information in this article applies to:

Microsoft Windows CE version 2.0 for the Palm-size PC
Microsoft Windows CE version 2.0 for the Handheld PC

SYMPTOMS

You may experience any of the following symptoms:

When you synchronize your appointments or tasks and your mobile device's home city is set to Adelaide, Hobart, Melbourne, or Sydney Australia, there may be a one hour difference from your desktop PC and your mobile device during the month of March.

Canaberra, Australia is not listed as a city in the World Clock tool in Control Panel on the mobile device.

Brisbane, Australia shows the wrong GMT.

CAUSE

The transition out of daylight savings time on the mobile device occurs on the first Sunday of March. In the Australian cities of Adelaide, Hobart, Melbourne, and Sydney, daylight savings time ends on the last Sunday of March. This is recorded incorrectly on the mobile device.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp


  
   File name
   ------------
   Hotfix.exe
   Notclock.exe

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

NOTE: Windows CE Service Pack 1 must be installed prior to installing the hotfix. Windows CE Service Pack 1 can be obtained from the OEM.

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem with Microsoft Windows CE 2.0 for the Handheld PC (H/PC) and Palm-size PC (P/PC).

Additional query words:


Keywords          : kbenv kbtool wince 
Version           : WINDOWS:2.0
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999