Blank Desktop with Windows CE Services in Windows NT 4.0

ID: Q183441

The information in this article applies to:

• Microsoft Windows CE Services, versions 2.0, 2.1
• Microsoft Windows CE version 2.0 for the Handheld PC
• Microsoft Windows NT Workstation version 4.0
• Microsoft Internet Explorer version 4.0 for Windows NT 4.0

SYMPTOMS

When you install Windows CE Services on a desktop computer running Windows NT 4.0, your desktop may be blank when you restart your computer.

CAUSE

This problem can occur if you install Windows CE Services after you install Windows NT 4.0 Service Pack 3 and Internet Explorer 4.0.

RESOLUTION

To resolve this problem, follow these steps:

1. Press CTRL+ALT+DELETE, and then click Task Manager.

2. Click New Task, click Browse, and then open the following folder

      <drive>:\Winnt\System32

   where <drive> is the letter of the drive on which you installed
   Windows NT.

4. In the Browse dialog box, click Cancel.

5. In the Create New Task dialog box, click Cancel.

6. Quit Windows NT Task Manager.

7. On the Install/Uninstall tab of the Add/Remove Programs tool, click

   Microsoft Internet Explorer 4.0 in the list of installed programs, and
   then click Add/Remove.

9. Reinstall your Windows CE, Windows NT, and Internet Explorer software in

   the following order:

    - Microsoft Windows CE Services

    - Microsoft Windows NT 4.0 Service Pack 3

    - Microsoft Internet Explorer 4.0

   For information about how to install any of these programs, please see
   the installation instructions included with each program.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed in the Applies To section of this article.

Additional query words: 2.00 2.10 4.00 winnt

Keywords          : kbdisplay kbsetup wince handheld kbimu 
Version           : WINDOWS:2.0,2.1,4.0; WINNT:4.0
Platform          : WINDOWS winnt
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: April 30, 1998