Cannot Synchronize Handheld PC with an IBM ThinkPad

ID: Q185505

The information in this article applies to:

Microsoft Windows CE Services, versions 2.0, 2.1
Microsoft Windows CE version 2.0 for the Handheld PC

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you synchronize a Handheld PC (H/PC) with an IBM ThinkPad that is running Microsoft Windows, you may receive the following error message:

   Synchronization Manager has not received a response from the H/PC in
   the last 30 seconds. The H/PC may have run out of memory or there may
   be a communication problem. You may try to continue or stop
   synchronization. If the problem persists, stop synchronization,
   disconnect, and reset the H/PC as described in the User's Guide. Do you
   want to continue attempting to synchronize?

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this issue, follow these steps:

1. Use Registry Editor to add a DWORD value named "Batch Count" (without

   quotation marks) to the following registry key:

      HKEY_CURRENT_USER\Software\Microsoft\Pegasus\Replication

2. Configure the value for the Batch Count DWORD to 1.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: hand held 2.00 2.10

Keywords          : kbenv kberrmsg wince handheld kbimu 
Version           : WINDOWS:1.0,2.0,2.1
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: July 24, 1998