Err Msg: Cannot Convert File

ID: Q162178

The information in this article applies to:

SYMPTOMS

When you attempt to copy or move a document from your desktop computer to your Handheld PC (H/PC), you may receive the following error message:

   Cannot convert file '<filename>'. The Pocket Word converter found that
   the input file has an unexpected format. Please check the input file
   format before trying again.

RESOLUTION

Install the latest version of H/PC Explorer software to resolve this problem. Microsoft H/PC Explorer version 1.1 is available for download from Microsoft's Internet site at:

   http://www.microsoft.com/windowsce/hpc/software/hpcexplorer.htm.

MORE INFORMATION

File conversion from desktop Word to Pocket Word works the same as before. Simply drag the file you want from the desktop to the H/PC or from the H/PC to the desktop and conversion and file transfer happen automatically. It's important that you install Microsoft Office before installing H/PC Explorer so that H/PC Explorer can find the desktop version of Word and it's associated converter software modules during setup.

Additional query words: hand held

Keywords          : kberrmsg kbtool wince handheld pocketword 
Version           : 1.00
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: July 26, 1999