Err Msg: Microsoft Outlook Synchronization Service Failed...

ID: Q191374

The information in this article applies to:

Microsoft Windows CE Services versions 2.0, 2.1
Microsoft Outlook 98
Microsoft Outlook 97

SYMPTOMS

When you attempt to synchronize information between your Windows CE device and your computer, the synchronization may not work correctly, and you may receive the following error message:

   Microsoft Outlook Synchronization Service Failed. Please contact the
   manufacturer of the device.

CAUSE

This problem can occur if a recurring appointment is damaged.

RESOLUTION

To resolve this problem, locate, delete, and then re-create the damaged recurring appointment. To do so, use the following steps:

1. Open Outlook 97 or 98, and then click Calendar.

2. On the View menu, click Current View, and then click Recurring

   Appointments.

3. Click to select a recurring appointment, and then click Select All on

   the Edit menu.

4. Right-click a recurring appointment, click Move To Folder, and then

   double-click Inbox. A composed e-mail message appears containing all of
   your recurring appointments.

5. Manually synchronize your computer with the Windows CE device. For

   information about how to manually synchronize your computer with the
   Windows CE device, click Start, click Programs, click  Microsoft
   Windows CE Services, click Help, type "synchronizing" (without
   quotation marks) on the Index tab, and then double-click the
   "Synchronzing manually" topic.

6. Move a recurring appointment from the composed mail message to your

   calendar, and then manually synchronize your computer with the Windows
   CE device.

7. Repeat step 6 until the error message is displayed on your screen. When

   the error message is displayed on your screen, click OK to close the
   error message, and then record the scheduling information located in
   the recurring appointment.

8. Right-click the damaged recurring appointment, and then click Delete.

9. Re-create a new recurring appointment with the information that you

   recorded in step 7. For information about creating a recurring
   appointment, open Outlook 97 or 98, click Contents and Index on the
   Help menu, type "recurring appointments" (without quotation marks) on
   the Index tab, and then double-click the "Scheduling" topic.

10. Repeat steps 6-9 until all of your recurring appointments are returned

   to your Calendar from the composed e-mail message.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows CE Services versions 2.0 and 2.1.

Additional query words: kbimu handheld H/PC P/PC palm-sized sync

Keywords          : kberrmsg kbhw kbtool wince 
Version           : WINDOWS:2.0,2.1,97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: August 14, 1998