Err Msg: To Synchronize Channels You Must Be Running MSIE 4.0...

ID: Q190963

The information in this article applies to:

Microsoft Windows CE version 2.0 for the Palm-size PC
Microsoft Windows CE Services versions 2.0, 2.1

SYMPTOMS

When you install Microsoft Plus! for Windows 95, you may receive the following message when you attempt to synchronize a Palm-size PC (P/PC) with your desktop computer:

   To synchronize channels you must be running MSIE 4.0 on your
   desktop computer. You can install IE 4.0 from optional components
   on the Desktop Software for Windows CE compact disc.

CAUSE

This behavior can occur because the Microsoft Plus! for Windows 95 installation program changes the Plus! VersionNumber value data in the following registry key:

   \HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion

RESOLUTION

To resolve this issue, reinstall Microsoft Internet Explorer 4.01 from the Windows CE Services CD-ROM. To do so, follow these steps:

1. Insert the Windows CE Services CD-ROM into the CD-ROM drive. Press

   and hold down the SHIFT key when you insert the CD-ROM to prevent the
   Windows CE Services CD-ROM from starting.

2. Double-click the My Computer icon on the desktop computer.

3. Right-click the CD-ROM drive containing the Windows CE Services

   CD-ROM, and then click Explore.

4. Double-click the Optional Components folder.

5. Double-click the Microsoft Internet Explorer 4.01 folder.

6. Double-click the Ie4setup.exe file.

7. Follow the instructions on the screen. If you are prompted to proceed

   with the installation, click Yes.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.

Additional query words: 2.00 2.10 ppc synch

Keywords          : kbenv kberrmsg kbsetup wince kbimu palmsize 
Version           : WINDOWS:2.0,2.1
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: August 7, 1998