H/PC Features Disabled Restoring Backup from Different H/PC

ID: Q187810

The information in this article applies to:

Microsoft Windows CE version 2.0 for the Handheld PC

SYMPTOMS

If you create a backup file on a Handheld PC (H/PC) running Windows CE 2.0 and then restore the backup file to a different model of H/PC, hot keys and other features specific to the second H/PC may no longer function properly.

RESOLUTION

To resolve this issue, follow these steps:

1. Perform a hard reset on the H/PC. For information about how to perform

   a hard reset on the H/PC, please see your H/PC documentation.

   WARNING: When you perform a hard reset on the H/PC, you erase all
   information stored on the H/PC.

2. Connect the H/PC to the desktop computer.

3. Follow the instructions on the screen to create a new partnership

   between the desktop computer and the H/PC.

4. Synchronize the H/PC with the desktop computer.

5. Install any additional programs you want to use on the H/PC.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem does not occur if you restore a Windows CE 1.0 backup file to an H/PC running Windows CE 2.0.

Additional query words: wince handheld palm back up

Keywords          : wince handheld kbimu palmsize 
Version           : WINDOWS:2.0
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: June 18, 1998