Pocket Outlook Hangs When You Download an E-mail Message

ID: Q182861

The information in this article applies to:

Microsoft Pocket Outlook, version 2.0
Microsoft Windows CE Services, versions 2.0, 2.1
Microsoft Windows CE version 2.0 for the Handheld PC

SYMPTOMS

When you receive an e-mail message Microsoft Pocket Outlook may stop responding (hang).

CAUSE

This behavior can occur if you receive an e-mail message that is too large for the available storage memory.

RESOLUTION

To resolve this issue, follow these steps:

1. Press CTRL+ALT+DELETE to open the Task Manager dialog box, tap Inbox,

   and then tap End Task.

2. Increase the amount of storage memory on the Handheld PC (H/PC). To do

   so, follow these steps:

   a. Tap Start, tap Settings, and then tap Control Panel.

   b. On the Memory tab, press the RIGHT ARROW key to move the Storage
      Memory/Program Memory slider to increase the amount of allocated
      storage memory.

   c. Tap OK, and then close Control Panel.

   d. Test to see if the issue is resolved. If the behavior continues to
      occur, proceed to the next step.

3. Configure Pocket Outlook to not download meeting requests and file

   attachments. To do so, follow these steps:

   a. Double-tap Inbox, tap Properties on the Service menu, tap Next, and
      then tap Next.

   b. Tap the Meeting Requests and File Attachments check boxes to clear
      them, and then tap Finish.

   c. Test to see if the issue is resolved. If the behavior continues to
      occur, proceed to the next step.

4. Configure Pocket Outlook to transfer message headers only. To do so,

   follow these steps:

   a. Double-tap Inbox, tap Properties on the Service menu, tap Next, and
      then tap Next.

   b. Tap Message Headers Only (Fastest), and then tap Finish.

   c. Test to see if the issue is resolved. If the behavior continues to
      occur, proceed to the next step.

5. Contact your e-mail system administrator to verify that Multimedia

   Internet Mail Extensions (MIME) encoding is enabled.

Keywords          : kbenv wince handheld kbimu 
Version           : WINDOWS:1.0,2.0,2.1
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: April 30, 1998