Synchronizing E-mail with Shortcut Deletes Original Desktop File

ID: Q187371

The information in this article applies to:

Microsoft Windows CE version 2.0 for the Handheld PC
Microsoft Windows CE version 2.0 for the Palm-size PC
Microsoft Windows CE Services version 2.1

SYMPTOMS

When you synchronize an e-mail message containing an attached file between a Handheld PC (H/PC) or Palm-size PC (P/PC) and a desktop computer, you may delete the original of the file that was attached to the e-mail message.

CAUSE

This behavior can occur if the e-mail file attachment is a shortcut to a file on the desktop computer and you do not have the latest version of the Outstore.dll file on the desktop computer.

RESOLUTION

To resolve this problem, download and install the Outstore.exe update file.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.

MORE INFORMATION

The following file is available for download from the Microsoft Software Library:

 ~ Outstore.exe (size: 282912 bytes)

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online Services

Additional query words: 2.00 2.10 hand held ppc inbox outlook email

Keywords          : wince handheld pocketoutlook kbimu palmsize 
Version           : WINDOWS:2.0,2.1
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: December 9, 1998