Unable to Synchronize Windows CE Device with Windows NT Computer

ID: Q197579

The information in this article applies to:

Microsoft Windows CE Services versions 2.0, 2.1

SYMPTOMS

When you try to synchronize your Windows CE device with your Microsoft Windows NT-based computer, you may receive the following error message:

   Connection has been dropped. Try reconnecting your device. If the
   problem persists, check your serial cable and any user name, password,
   or domain that you are providing. See communications troubleshooter in
   Windows CE Services Help for further information.

CAUSE

This issue can occur if both of the following conditions exist:

You are using Windows CE Services versions 2.0 or 2.1.
The password for your Windows NT user account has expired.

RESOLUTION

To work around this issue, use Windows NT User Manager to reinstate your password. To do so, use the following steps:

1. Click Start, point to Programs, point to Administrative Tools, and then

   click User Manager.

2. Double-click the appropriate user account name, click the Account

   Locked Out check box to clear it, click the Account Disabled box to
   clear it, and then click OK.

3. Click Start, click Shut Down, click the "Close all programs and log on

   as a different user", and then click Yes.

STATUS

This issue is resolved in Windows CE Services version 2.2.

Additional query words: 2.00 2.10

Keywords          : kberrmsg wince 
Version           : WINDOWS:2.0,2.1
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: December 18, 1998