WinCE: Cannot Connect Handheld PC Using Dial-Up Networking

ID: Q189122

The information in this article applies to:

Microsoft Windows CE versions 1.0, 2.0 for the Handheld PC
Microsoft Windows CE Services versions 2.0, 2.1

SYMPTOMS

When you install a third-party communication or networking program, you may be unable to connect your Handheld PC (H/PC) to your desktop computer using Dial-Up Networking.

CAUSE

This behavior can occur if the communication or networking program installs its own Transmission Control Protocol/Internet Protocol (TCP/IP) stack.

RESOLUTION

To resolve this issue, remove the third-party software that includes the TCP/IP stack. For information about how to accomplish this task, consult the documentation provided with the communication or networking program or contact the manufacturer of the program.

MORE INFORMATION

For information about how to install Dial-Up Networking and TCP/IP, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q181599
   TITLE     : How to Remove and Reinstall Dial-Up Networking and TCP/IP
               Files

Additional query words: 1.00 2.00 2.10 hand held dun

Keywords          : kb3rdparty kbenv kbnetwork wince handheld kbimu 
Version           : WINDOWS:1.0,2.0,2.1
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: July 10, 1998