Windows CE Services Causes Remote Access Error in Windows NT

ID: Q185868

The information in this article applies to:

Microsoft Windows CE Services versions 2.0, 2.1
Microsoft Windows CE version 2.0 for the Handheld PC
Microsoft Windows CE version 2.0 for the Palm-size PC

SYMPTOMS

After you install Windows CE Services on a desktop computer running Microsoft Windows NT and Microsoft Systems Management Server (SMS), you may receive the following error message when you restart the desktop computer:

   RASMAN! <xxxxxxxx()>
   RASMAN! <xxxxxxxx()>
   RASMAN! <xxxxxxxx()>
   NEXT: Services Failed to Start: One or more services on which the Remote
   Access Service depends have failed to start. These services are required
   for communications with the mobile device. Restart this computer...

CAUSE

This issue can occur when Windows CE Services is configured to connect automatically when the Mobile Devices window is open, and there is a shortcut to Mobile Devices in the Startup group.

RESOLUTION

To resolve this issue, install the latest Microsoft Windows NT 4.0 Service Pack. For information about how to obtain the latest Windows NT 4.0 Service Pack, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q152734
   TITLE     : How To Obtain the Latest Windows NT 4.0 Service Pack

To work around the issue, wait approximately 20 seconds before you log on to the network.

Additional query words: hand held winnt sms 2.00 2.10

Keywords          : kberrmsg wince handheld kbimu palmsize 
Version           : WINDOWS:2.0,2.1
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: May 20, 1998