Word 97 Hangs When Scrolling in Converted Pocket Word Document

ID: Q190933

The information in this article applies to:

• Microsoft Pocket Word, version 2.0
• Microsoft Windows CE version 2.0 for the Handheld PC
• Microsoft Windows CE Services versions 2.0, 2.1

SYMPTOMS

When you scroll up or down in a Microsoft Word 97 document converted from Microsoft Pocket Word (.pwd) format, Word 97 may stop responding (hang).

CAUSE

This behavior can occur if the Word 97 document contains a table with zero-width columns.

RESOLUTION

To resolve this issue, expand the width of zero-width columns contained in the Word 97 document. To do this, follow these steps:

1. Click inside the first column of the first table contained in the

   document.

3. Click the Columns tab.

4. Make sure the value inside the Width Of Column <n> box, where <n>

   is the number of the column in the table, is not zero, and then click
   Next Column. If the value inside the box is zero, click the up arrow
   to expand the width of the column, and then click Next Column.

6. Repeat steps 1-5 for every table contained in the document.

After you complete these steps, save the Word 97 document.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed earlier in this article.

MORE INFORMATION

This behavior does not occur with tables created in Word 97.

Additional query words: 2.00 2.10 hand held conversion crash freeze

Keywords          : wince handheld pocketword kbimu 
Version           : WINDOWS:2.0,2.1
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: August 7, 1998