Err Msg: Cannot Find the File 'C:\WINDOWS\TEMP\STPCLNUP.EXE'

ID: Q184850

The information in this article applies to:

SYMPTOMS

After you install the IntelliPoint or SideWinder software, when you restart the computer you may receive the following error message

Cannot find the file '<drive>:\WINDOWS\TEMP\STPCLNUP.EXE' (or one of its components). Make sure the path and filename are correct and that all required libraries are available.
where <drive> is the letter of the hard disk on which Microsoft Windows is installed.


CAUSE

This behavior can occur if the Stpclnup.exe file is missing or damaged.

NOTE: The Stpclnup.exe file removes the temporary files that are created when you run the Setup program.


RESOLUTION

To resolve this issue, delete the Ixp00.tmp folder. To do this, follow these steps:

  1. Click Start, point to Find, and then click Files Or Folders.


  2. In the Named box, type "ixp00.tmp" (without the quotation marks), and then click Find Now.


  3. Right-click the Ixp00.tmp folder, and then click Delete. If the Ixp00.tmp folder is not found, restart the computer.



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.


MORE INFORMATION

The Ixp00.tmp folder is created when you install the IntelliPoint and SideWinder software. This folder contains the temporary files that the Setup program creates.

Additional query words: joystick mouse gamepad gaming 


Keywords          : kberrmsg kbsetup intellipoint kbimu 
Version           : WINDOWS:2.0,2.2,3.0
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 9, 1999