IntelliMouse Buttons and Wheel Do Not Function on Packard Bell Computer

ID: Q169511

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you install a Microsoft IntelliMouse and the Microsoft IntelliPoint software on a Packard Bell computer running Microsoft Windows 95, you may experience one or more of the following symptoms:


CAUSE

This behavior can occur if the Fmedia program is running on your Packard Bell computer.


RESOLUTION

To resolve this problem, use the following methods in the order in which they are presented.

Remove All Windows 95 Mouse Drivers

To remove all Windows 95 mouse drivers, follow these steps.

NOTE: Before you follow these steps, verify that the IntelliMouse is not plugged into the Media Select Device.
  1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.


  2. Right-click the My Computer icon on the desktop, and then click Properties.


  3. On the Device Manager tab, click the PLUS SIGN (+) next to Mouse to expand the branch.


  4. Click any of the devices listed under Mouse, and then click Remove. Repeat this step for each device listed under under Mouse, and then click OK.


Disable the Fmedia Program

To disable the Fmedia program, follow these steps:

  1. Click Start, and then click Run.


  2. In the Open box, type win.ini, and then click OK.


  3. Examine the following lines in the [Windows] section of the Win.ini file:


    4. load=
    run=
  4. Remove Fmedia.exe and FMThunk.exe from both of these lines.


  5. On the File menu, click Exit. When you are prompted to save the changes, click Yes.


  6. Click Start, point to Settings, and then click Taskbar or Taskbar & Start Menu.


  7. On the Start Menu Programs tab, click Remove, and then click the PLUS SIGN (+) next to StartUp to expand the branch.


  8. Click Fmedia or FMThunk, and then click Remove. Repeat this step until Fmedia and FMThunk are no longer listed under StartUp.


  9. Click Close, and then click OK.


    10. WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

    For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

  10. Use Registry Editor to open the following registry key:


    11. 
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
  11. Click Fmedia or FMThunk in the Name column in the right pane of Registry Editor.


  12. On the Edit menu, click Delete. When you are prompted to confirm the value deletion, click Yes.


  13. Repeat steps 11-12 until Fmedia and FMThunk are no longer listed in the Name column in Registry Editor.


  14. Quit Registry Editor.


Remove and Reinstall the IntelliPoint Software

To remove and reinstall the IntelliPoint software, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Add/Remove Programs.


  3. Click Microsoft IntelliPoint, click Add/Remove, click Finish, and then click OK.


  4. Close Control Panel, and then restart the computer.


  5. Reinstall the IntelliPoint software.



MORE INFORMATION

If you want to continue using the Fmedia program with the IntelliMouse, follow these steps.

NOTE: After you follow these steps, the computer does respond to mouse clicks, but the IntelliMouse wheel still does not function.

  1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode Command Prompt Only from the Startup menu.


  2. Type the following lines, pressing ENTER after you type each line:
    cd windows\system
    ren msmouse.vxd msmouse.bak
    ren msmouse.old msmouse.vxd
    NOTE: In Windows 95, the Msmouse.old file should be dated 7/11/95. If you are using Windows 95 OEM Service Release 2 (OSR2), the Msmouse.old file should be dated 8/24/96.


  3. Restart the computer.


Fmedia is a 16-bit program included with some Packard Bell computers. Fmedia places a control bar at the bottom of the screen providing access to different types of media. For more information about Fmedia, contact Packard Bell. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


REFERENCES

For additional information about how to solve problems related to Microsoft Pointing Devices, use the Pointing Devices Troubleshooter located at the following Microsoft Web site:

http://support.microsoft.com/support/hardware/intellimouse/mousetshoot/

Additional query words: 1.00 2.00 2.10 2.20 intelli mouse point fast media pb 


Keywords          : kb3rdparty kbenv intellipoint intellimouse kbimu 
Version           : WINDOWS:1.0,2.0,2.1,2.2
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 3, 1999