IntelliPoint: Mouse Pointer Freezes or Behaves Erratically

ID: Q191760

The information in this article applies to:

SYMPTOMS

When you install the Microsoft IntelliPoint software, the mouse pointer may temporarily stop responding (hang) or behave erratically.


CAUSE

This behavior can occur if Hewlett Packard's LaserJet Toolbox software is running on your computer.


RESOLUTION

To resolve this issue, quit LaserJet Toolbox. To do this, follow these steps:

  1. Press CTRL+ALT+DELETE to open the Close Program dialog box.


  2. Click Hppropty, and then click End Task.


To prevent this issue from occurring, disable LaserJet Toolbox. To do this, follow these steps:

  1. Click Start, point to Find, and then click Files Or Folders.


  2. In the Named box, type "hppropty.exe" (without the quotation marks), and then click Find Now.


  3. In the list of found files, right-click Hppropty.exe, and then click Rename.


  4. Type "hppropty.old" (without the quotation marks) and then press ENTER.


  5. Close the Find: Files Named Hppropty.exe window.


  6. Restart the computer.


NOTE: To enable LaserJet Toolbox, repeat the above steps to rename Hppropty.old to Hppropty.exe.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.


MORE INFORMATION

LaserJet Toolbox associates itself with the parallel port the printer is connected to and provides status messages, controls printer defaults, and allows the printing of test and configuration pages.

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 2.10 frozen stuck pointing device cursor 


Keywords          : kb3rdparty intellipoint kbimu 
Version           : WINDOWS:2.0,2.1,2.2,2.2a
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 9, 1999