IntelliPoint: Toshiba Satellite Hangs When Installing Software

ID: Q186022

The information in this article applies to:

Microsoft IntelliPoint software version 2.2

SYMPTOMS

When you finish installing the IntelliPoint software version 2.2, the computer may stop responding (hang).

CAUSE

This behavior can occur if you are using a Toshiba Satellite 305 or 315 laptop computer. The video driver installed on the Toshiba Satellite 305 and 315 laptop computers does not work with the IntelliPoint software.

RESOLUTION

To resolve this issue, contact Toshiba to obtain an updated version of the video driver that works with the IntelliPoint software.

For information about how to contact Toshiba to obtain the updated video driver, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z

To work around this issue, install the standard VGA video driver. For information about how to install the standard VGA video driver, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q127139
   TITLE     : Troubleshooting Video Problems in Windows

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: 2.20 intelli point display adapter card crash

Keywords          : kb3rdparty kbdisplay kbhw intellipoint kbimu 
Version           : WINDOWS:2.2
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: May 23, 1998