Pointer Moves Erratically or Does Not Respond

ID: Q185663

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you are using a Microsoft Mouse or Microsoft IntelliMouse, you may experience one or more of the following symptoms:


CAUSE

This behavior can occur if a previous installation of a pointing device remains on the computer.


RESOLUTION

To resolve this issue, follow these steps:

  1. Restart Windows in Safe mode. To do so, follow the steps in the appropriate section below:

    Windows 95

    Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.

    Windows 98

    Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu.


  2. Click Start, and then click Run.


  3. In the Open box, type sysedit, and then click OK.


  4. In the Autoexec.bat window, type rem, and then press the SPACEBAR at the beginning of all lines containing the following word: 
    
mouse


  5. On the File menu, click Save, and then close the Autoexec.bat window.


  6. In the Config.sys window, type rem, and then press the SPACEBAR at the beginning of all lines containing the following word: 
    
mouse


  7. On the File menu, click Save, and then close the Config.sys window.


  8. In the System.ini window, verify that the following lines are typed exactly as they are shown below. 
    
[boot]
mouse.drv=mouse.drv

[386enh]
mouse=*vmouse, msmouse.vxd
    Type a SEMICOLON (;) at the beginning of each "mouse" line that is not typed exactly as it is shown above.

    NOTE: Do not type a semicolon (;) in front of the section headers.


  9. On the File menu, click Save, and then click Exit.


WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Use Registry Editor to remove the registry entries for your previous pointing device. To do so, follow these steps:

  1. Remove the following registry keys

    Hkey_Local_Machine\System\CurrentControlSet\Services\Class\
    Mouse\<nnnn>
    where <nnnn> is an incremental 4-digit number starting at 0000.


  2. Remove the following registry keys, if they exist

    Hkey_Local_Machine\Enum\Root\Mouse\<nnnn>
    where <nnnn> in an incremental 4-digit number starting at 0000.


  3. Remove all registry keys under the following registry key, if they exist:

    Hkey_Local_Machine\Enum\Serenum


  4. Remove the following registry key, if it exists:

    Hkey_Local_Machine\Software\Logitech\Mouseware


  5. Open the following registry keys, if they exist

    HKEY_LOCAL_MACHINE\Enum\Root\*PNP<nnnn>\<####>
    where <nnnn> is a four-character alphanumeric string, and <####> is an incremental four-digit number starting at 0000.

    Delete any key in which "mouse" (including the quotation marks) appears in the right pane of Registry Editor.


  6. Open the following registry keys, if they exist:

    HKEY_LOCAL_MACHINE\Enum\Serenum\MSH0010\BIOS&*PNP<nnnn>
    where <nnnn> is a four-character alphanumeric string.

    Delete any key in which "mouse" (including the quotation marks) appears in the right pane of Registry Editor.


  7. Quit Registry Editor.


  8. Right-click My Computer, and then click Properties.


  9. Click the Device Manager tab.


  10. Double-click Mouse.


  11. Click a pointing device, and then click Remove. Repeat this step for each pointing device in Device Manager.


  12. Click OK.


  13. Click Start, point to Settings, and then click Control Panel.


  14. Double-click Add/Remove Programs.


  15. On the Install/Uninstall tab, click Microsoft IntelliPoint, and then click Add/Remove. Follow the instructions on the screen to remove the IntelliPoint software.


  16. When you are prompted to restart the computer, do so.


When you restart the computer, the attached pointing device is detected by Microsoft Windows and the appropriate drivers are installed. To re- enable the IntelliPoint features, reinstall the Microsoft IntelliPoint software.

Additional query words: 2.10 easy track ball kbimu 


Keywords          : kbenv kbhw intellipoint intellimouse easyball mouse trackball kbimu 
Version           : WINDOWS:1.0,1.1,2.0,2.1,2.2
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 6, 1999