Some Sections in MSInfo Appear Empty When Point32 Is Running

ID: Q190664

The information in this article applies to:

SYMPTOMS

When you run Microsoft System Information on a computer running the Point32 component of the Microsoft IntelliPoint software, you may not see any information in some sections of Microsoft System Information.


CAUSE

This behavior can occur because Point32 is not compatible with Microsoft System Information.


RESOLUTION

To work around this issue, quit Point32 before you run Microsoft System Information. To do this, right-click the IntelliPoint (mouse) icon on the Windows taskbar, and then click Close.

For more information about how to start or quit Point32, please see the following article in the Microsoft Knowledge Base:

Q190660 How to Start or Quit the IntelliPoint Software Point32 Component


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.


MORE INFORMATION

Point32 is a component of the IntelliPoint software that provides mouse features such as SmartSpeed and SnapTo.

Additional query words: intelli point mouse trackball wheel win98 


Keywords          : kbenv kbinterop intellipoint kbimu 
Version           : WINDOWS:2.2,2.2a
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 9, 1999