Cannot Log On to Windows 98 with Natural Keyboard Elite

ID: Q183255

The information in this article applies to:

SYMPTOMS

When you connect a Natural Keyboard Elite to the Universal Serial Bus (USB) port on a computer, the keyboard may not respond the first time you attempt to log on to Microsoft Windows 98.


CAUSE

This behavior occurs because you must log on to Windows 98 before Windows can detect the Natural Keyboard Elite and install the drivers necessary to use it.


RESOLUTION

To resolve this issue, follow these steps:

  1. Shut down and turn off your computer.


  2. Connect the Natural Keyboard Elite to the USB port on the computer.


  3. Connect a PS/2 keyboard to a PS/2 port on the computer.


  4. Use the PS/2 keyboard to log on to Windows 98. Windows 98 detects the Natural Keyboard Elite and installs the drivers.


  5. Shut down and turn off the computer.


  6. Disconnect the PS/2 keyboard.


  7. Start the computer and use the Natural Keyboard Elite to log on to Windows 98.


Additional query words: 1.00 


Keywords          : kbhw mnk kbimu 
Version           : WINDOWS:1.0
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 28, 1999