"Internal Error Occurred" Error Message Using Internet Explorer

ID: Q188952

The information in this article applies to:

Microsoft Windows 98
Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you are using Internet Explorer over a dial-up connection, the following error message may appear when you attempt to view a Web site:

Internet Explorer cannot open the Internet site <site name>. An internal error occurred in the Windows Internet Extensions.

When you click OK, the "Navigation Canceled" page appears in Internet Explorer.

CAUSE

This behavior can occur for any of the following reasons:

If you start Net.Medic 1.x by VitalSigns Software after you establish a dial-up connection but before you start Internet Explorer.

If the incorrect version of the Wsock32.dll file is installed on your computer.

There is a second copy of the Wsock32.dll file in the root folder.

The Winsock 2.0 Update is not properly installed on your computer.

The Winsock2 key in the registry is damaged.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this issue, use the appropriate method:

Using Net.Medic

Restart the computer. When you see the Windows 95 or Windows 98 startup screen, press and hold down the SHIFT key for the duration of Windows startup.

If you are prompted for a user name and password during startup, release the SHIFT key and enter your logon information normally. Before you click OK, press and hold down the SHIFT key once again.

Once you have verified that Net.Medic did not start, connect to the Internet and download the update from VitalSigns Software's Web site at:

http://www.vitalsigns.com/techsupport/indexes/nm_upgrades98_index.html

Incorrect Version of the Wsock32.dll File

Click Start, click Shut Down, click "Restart the computer in MS-DOS mode," and then click Yes or OK.

At the MS-DOS prompt, type the following command, and then press ENTER
drive:
where drive: is the letter of the drive on which Windows is installed. For example, if Windows is installed on drive C, type c:.

Type the following commands, pressing ENTER after each command:
cd\windows\system

ren wsock32.dll wsock32.old

exit

Extract a new copy of the Wsock32.dll file to the Windows\System folder. If you are using Windows 95, you can extract the Wsock32.dll file from the following locations:
- The Win95_11.cab cabinet file on the Windows 95 CD-ROM
- The Win95_12.cab cabinet file on the original Windows 95 DMF disks
- The Win95_19.cab cabinet file on the original Windows 95 non-DMF disks
- The Win95_18.cab cabinet file on the Windows 95 OEM Service Release 2 CD-ROM
For information about using the Extract tool, please see the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files
If you are using Windows 98, you can extract the Wsock32.dll file using the System File Checker tool. For more information about using the System File Checker tool, please see "System File Checker Tool" section of the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

Restart your computer normally.

Second Copy of Wsock32.dll in Root Folder

To resolve this issue, rename the Wsock32.dll file in the root folder to Wsock32.old, and then restart your computer. For information about renaming a file, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming files" topic.

Winsock 2.0 Update Is Not Properly Installed

Remove the Winsock update by using the Ws2bakup.bat file. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191064 Error Messages When Running TCP/IP-Based Utilities or Programs

The Winsock2 Key in the Registry Is Damaged

Uninstall Dial-Up Networking.

Using Regedit, remove the following key:
HKEY_Local_Machine\System\CurrentControlSet\Services\Winsock2

After removing the key, reinstall Dial-Up Networking.

STATUS

VitalSigns Software has confirmed this to be a problem with Net.Medic version 1.x.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: net medic browse


Keywords          : kb3rdparty kberrmsg msiew95 win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 19, 1999