16-Bit Internet Explorer Cannot Open Office 97 Links

ID: Q218932

The information in this article applies to:

SYMPTOMS

When you are running Internet Explorer 4.01 on Microsoft Windows NT 3.51 Service Pack 5 (SP5), you may not be able to open links to Microsoft Office 97 documents in Web pages. When you try to do so, you may receive the following error message:

Internet Explorer cannot open the Internet site file name.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next 16-bit Internet Explorer 4.01 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

   Date    Time    Version         Size             File name
   ----------------------------------------------------------
   1/7/99  6:16pm  4.01.2513.0701  1,409,024 bytes  Sdv16.dll
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.




NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

16-bit Microsoft Internet Explorer 4.01 opens links to Microsoft Office 4.x documents without problems.

Additional query words: 


Keywords          : kberrmsg msient 
Version           : WINDOWS:4.01
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999