800c800 Error Message Viewing Secure Web Page

• Microsoft Internet Explorer version 5 for Windows 98
• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 5 for Windows 95
• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 5 for Windows NT 4.0
• Microsoft Internet Explorer version 5 for Windows 3.1
• Microsoft Internet Explorer version 5 for Windows NT 3.51
• Microsoft Windows 98

SYMPTOMS

When you view a Web page called from a CGI program running from a Secure Socket Layer (SSL) page that calls Web pages from a non-SSL server, you may receive an 800c800 error message with the following text:

Internet Explorer cannot open the Internet site https://site

The server returned an invalid or unrecognized response.

CAUSE

This behavior occurs because Internet Explorer is not accepting the redirection of CGI information from a non-SSL server to an SSL server.

RESOLUTION

To resolve this issue:

1. On the Tools (or View) menu, click Internet Options.



2. Click the Advanced tab.



3. Click to clear the Use HTTP 1.1 and Use HTTP 1.1 through proxy connections check boxes, and then click OK.



4. Quit and then start Internet Explorer.

Additional query words:

Keywords          : kbenv kberrmsg msiew95 msient msiew31 win98 kbInternet msiew98 
Version           : WINDOWS:4.0,4.01,4.01 Service Pack 1,5
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: April 3, 1999