Cannot Download Documents from a Secure Web Site

ID: Q196124

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 5 for Windows 95
Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 5 for Windows NT 4.0
Microsoft Internet Explorer version 5 for Windows 98
Microsoft Windows 98

SYMPTOMS

When you attempt to download a Microsoft Word (.doc) or Microsoft Excel (.xls) document from a secure Web site, you may receive one of the following error messages:

Internet Explorer cannot open the Internet site
https://<Web address>/<filename>.doc
Server execution failed

Microsoft Excel cannot access the file

   'https://<Web address>/<filename>.xls.'

   There are several possible reasons:

    - The file name or path name does not exist

    - The file you're trying to open is being used by another program.
      Close the document in the other program, and try again.

    - The name of the workbook you're trying to save is the same as the
      name of another document that is read-only. Try saving the workbook
      with a different name.

CAUSE

This behavior can occur if you previously downloaded the document to your computer.

RESOLUTION

To resolve this behavior, obtain the Microsoft Office 97 SR-2a patch from the following Microsoft Web site:

   http://officeupdate.microsoft.com/articles/sr2fact.htm

To work around this behavior, delete the document from the Windows\Temporary Internet Files folder, and then attempt to download the document again. For information about how to delete files, click Start, click Help, click the Index tab, type "deleting" (without quotation marks), and then double-click the "Deleting Files" topic.

MORE INFORMATION

This behavior does not occur the first time you download the document because it is not yet in the Temporary Internet Files folder.

Additional query words:

Keywords          : kberrmsg msiew95 msient msiew98 
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: March 18, 1999