Cannot Navigate to Some FTP Sites Using FTP Folder with Anonymous Logon

• Microsoft Internet Explorer version 5 for Windows 95
• Microsoft Internet Explorer version 5 for Windows 98
• Microsoft Internet Explorer version 5 for Windows NT 4.0

SYMPTOMS

Some FTP servers require that an e-mail address that contains an "at" sign (@) be submitted as a password during anonymous logons. If the "@" character is missing, the anonymous logon may not succeed.

In some cases, this behavior may occur if a registry entry is corrupted in such a way that a user's logon name is used instead of the e-mail name.

Note that some FTP servers accept the logon name instead of the e-mail name.

CAUSE

This behavior can occur if you log on to a server (normally using a user account), click "Login As" on the File menu, and then click to select the "Anonymous" check box. A registry entry is then changed in such a way that the user name is used for anonymous logons.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this issue:

1. Use Registry Editor to open the following registry key:

   HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings




2. Check the data value of the EmailName value. The default value is "IEUser@," "IE30User@", or "IE40User@". If the data value is corrupted, an elipsis (...) is placed after the data value (for example, "IE40User@"...).



3. Double-click the EmailName value, or click Modify on the Edit menu. Click OK, and the "..." character should disappear.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: email login

Keywords          : kbenv msiew95 msient msiew98 
Version           : WINDOWS:5
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: June 15, 1999