Cannot Uninstall SP2 After Installing Encarta Virtual Globe 99

ID: Q227041

The information in this article applies to:

Microsoft Internet Explorer version 4.01 Service Pack 2 for Windows 98

SYMPTOMS

After you install Microsoft Encarta Virtual Globe 99 on a computer with Internet Explorer 4 Service Pack 2 (SP2) installed, SP2 may no longer appear in the list of programs that can be removed by using the Add/Remove Programs tool in Control Panel.

CAUSE

This problem occurs because the following registry key is removed when you install Encarta Virtual Globe 99:

HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\IE40

RESOLUTION

To work around this problem, reinstall Internet Explorer Service Pack 2, and then uninstall it.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem does not occur if you install Encarta Virtual Globe 99 before installing SP2.

Additional query words:


Keywords          : kbsetup kbui msiew98 
Version           : WINDOWS:4.01 Service Pack 2
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 8, 1999