DOCUMENT:Q157235  13-JAN-2000  [exchange]
TITLE   :XCON: MTA Stops When Receiving Mail from HP X.400 MTA
PRODUCT :Microsoft Exchange
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbusage

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

The Microsoft Exchange Server Message Transfer Agent (MTA) may stop unexpectedly
with the following Event ID error when receiving mail from the HP X400 MTA:

   Event ID:9405
   Source:MSExchangeMTA
   Type:Error
   Category:Field Engineering
   Description:
   An unexpected error has occurred which may cause the MTA to terminate. Error:
   Exception c0000005 occurred at Address 6d515422. [BASE DISP:ROUTER 12] (16)

In addition, there may be other events logged, due to difficulties stemming from
the HP MTA interoperability. You may encounter either of the following events:

   Event ID:2170
   Source:MSExchangeMTA
   Type:Warning
   Category:Internal Processing
   Description:
   An MTA database server error was encountered while appending an attribute.
   Called from MTA.
   Procedure: 101. Database error code: ODXFATAL - Internal or Application Error.
   Object at fault: 06000118. Attribute identifier: 73. Value number: 1.
   Referenced object: 06000118 (00000000 => N/A). Referenced object error
   2103. [DB Server XFER-IN 20 19] (14)

-or-

   Event ID:2143
   Source:MSExchangeMTA
   Type:Error
   Category:Internal Processing
   Description:
   A fatal MTA database server error was encountered. Call Microsoft Product
   Support. Unrecoverable error: ODXEOLST - Value Number too large. About to
   terminate. Called from MTA. Procedure 223. Object ID: 06000074. Attribute ID:
   28. Attribute value number: 1.
   Referenced object: 00000000 (00000000 => NA). Referenced object error 0. [1
   DB Server DISP:ROUTER 15 101] (16)

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0.
This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service
Pack. For information on obtaining the service pack, query on the following word
in the Microsoft Knowledge Base:

   " SERVPACK" (without the quotation marks)

Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.