Documents Do Not Leave the Print Queue

ID: Q183500

The information in this article applies to:

• Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
• Microsoft Outlook Express versions 4.0, 4.01 for Windows 95

SYMPTOMS

After you log in to Windows, you may be unable to print. The document may appear in the print queue, but there may be no status and the document may not be printed.

CAUSE

This behavior can occur if you print a document from Internet Explorer or Outlook Express and then log out of Windows without restarting the computer. The next user to log in to Windows is unable to print. This occurs even if the same user that printed the document from Internet Explorer or Outlook Express logs in to Windows again.

RESOLUTION

To work around this problem, shut down and restart your computer. If you are still unable to print after you restart your computer, reinstall the printer driver. To do this, follow these steps:

1. Click Start, point to Settings, and then click Printers.

2. Double-click Add New Printer, and then follow the instructions on the

   screen.

STATUS

Microsoft has confirmed this to be a problem in Internet Explorer version 4.0 and 4.01, and Outlook Express versions 4.0 and 4.01.

This problem is resolved in Windows 98.

MORE INFORMATION

This problem occurs regardless of the Primary Network Logon or User Profile settings. This problem occurs with local and network printers, and may be most noticeable on a Local Area Network (LAN) where multiple users use the same computer.

Additional query words: 4.00 win95

Keywords          : kbprint outexw95 msiew95 
Version           : WINDOWS:4.0,4.01
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: June 24, 1998