Err Msg: A Required .DLL File, PNCRT.DLL, Was Not Found

ID: Q190898

The information in this article applies to:

SYMPTOMS

When you try to play a file using Real Networks RealPlayer program, or when you start your computer, you may receive the following error message: 

   A required .DLL file, PNCRT.DLL, was not found
You may then receive the following error message: 

   Access to the specified device, path, or file is denied.
If you are using Microsoft Media Player 6.1, you may receive the following error message: 

   Windows Media Player cannot open <filename>. You may need to reboot to 
   complete installation of a downloaded component. Please verify that the 
   path and filename are correct and try again. (Error=80004005)

CAUSE

This issue can occur if the Pncrt.dll file is missing from the Windows\System folder.

RESOLUTION

To resolve this issue, uninstall, and then reinstall RealPlayer. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then 

   double-click Add/Remove Programs.
2. On the Windows Setup tab, click Internet Tools (the words, not the 
   check box), and then click Details.
3. Click the Real Audio Player 4.0 check box to clear it, click OK, and 
   then click Apply.
4. On the Windows Setup tab, click Internet Tools (the words, not the 
   check box), and then click Details.
5. Click the Real Audio Player 4.0 check box to select it, click OK, and 
   then click OK.
6. Restart your computer.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other wise, regarding this product's performance or reliability.

Additional query words: 4.00 

Keywords          : kb3rdparty kbenv kberrmsg msiew95 win98 msiew98 
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: March 21, 1999