Err Msg: Internal Error in Windows Internet Extensions

• Microsoft Internet Explorer version 5 for Windows 98
• Microsoft Windows 98

SYMPTOMS

When you browse the Internet over a dial-up connection, you may receive the following error message:

Internet Explorer cannot open the Internet site http://Web site name. An internal error occurred in the Windows Internet Extensions.

CAUSE

This issue can occur if you reinstall Windows 98 with IBM Personal Communications version 4.2 installed.

RESOLUTION

To resolve this issue:

1. Uninstall IBM Personal Communications. For information about how to uninstall IBM Personal Communications, please refer to the documentation included with the program, or contact IBM.



2. After you have successfully removed IBM Personal Communications, try to establish a dial-up connection. For example, try to connect to an Internet site. If you can establish a dial-up connection to an Internet site, continue with step 3. If you cannot establish a dial-up connection to the Internet, remove and reinstall Dial-Up Networking (DUN) and Transmission Control Protocol/Internet Protocol (TCP/IP). For information about removing and reinstalling DUN and TCP/IP, click the article number below to view the article in the Microsoft Knowledge Base:

   Q181599 How to Remove and Reinstall Dial-Up Networking and TCP/IP Files

   After you establish a dial-up connection to the Internet, continue to the next step.



3. Reinstall IBM Personal Communications.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords          : kb3rdparty kberrmsg win98 msiew98 
Version           : WINDOWS:5
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: July 29, 1999