Err Msg: Internet Explorer Cannot Find the Active Desktop...

ID: Q165475

The information in this article applies to:

Microsoft Internet Explorer version 4.0 for Windows 95
Microsoft Internet Explorer version 4.0 for Windows NT 4.0

SYMPTOMS

When you attempt to write to the Desktop.htt file by using Internet Explorer, the following error message may occur:

   Internet Explorer cannot find the Active Desktop HTML file.  This file
   is needed for your Active Desktop. Click OK to turn off Active Desktop.

CAUSE

This behavior occurs when the Windows\Web folder has been moved or renamed, or the Windows\Application data\Microsoft\Internet Explorer folder is missing or damaged.

RESOLUTION

Use Microsoft Windows Explorer to create a Windows\Web folder, or reinstall Internet Explorer to re-create the folder. To reinstall Internet Explorer, first remove it, and then reinstall it. To remove Internet Explorer, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, click Internet Explorer 4.0 in the list

   of installed programs, and then click Add/Remove.

4. Click "Uninstall Internet Explorer 4.0 and all its components," and

   then click OK.

5. Restart your computer when you are prompted to do so.

6. In Windows Explorer, delete the Windows\Web folder.

7. Reinstall Internet Explorer.

8. Create a new Windows\Application data\Microsoft\Internet Explorer

   folder. For information about creating folders, click Start, click
   Help, click the Index tab, type "creating" (without quotation marks),
   and then double-click the "creating folders" topic.

Additional query words: 4.00

Keywords          : kbenv msiew95 msient 
Platform          : WINDOWS
Hardware          : x86

Last Reviewed: March 18, 1999