Err Msg: Internet Explorer Could Not Download <Filename>...

ID: Q196505

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 5 for Windows 95
Microsoft Internet Explorer version 5 for Windows 98
Microsoft Windows 98

SYMPTOMS

When you attempt to download a Microsoft Excel (.xls, .xlm, .xlc, .xlt), Microsoft PowerPoint (.ppt), Microsoft Word (.doc, .dot), or Adobe (.pdf) file from the Internet, you may receive the following error message:

   Internet Explorer could not download <filename> from <Web site>.
   The downloaded file is not available. This could be due to your
   Security or Language Settings or because the server was unable to
   retrieve the requested file.

NOTE: Other extensions may be affected as well.

CAUSE

This behavior can occur if the file is located on a computer running Microsoft Internet Information Server (IIS) 4.0 with either of the following configurations:

On the HTTP Header tab in Default Web Site properties, the Enable Content Expiration option is set to expire immediately.
On the HTTP Header tab in Default Web Site properties, the Enable Content Expiration option is set to expire on a past date.

RESOLUTION

To resolve this behavior, contact the Web site administrator and request that the Enable Content Expiration option be changed to expire on or after a future date.

Additional query words:

Keywords          : kberrmsg msiew95 win98 msiew98 
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: March 19, 1999