Err Msg: "No Offline Items to Synchronize" or "Explorer Caused an Exception in Webcheck.dll"

ID: Q235750

The information in this article applies to:

Microsoft Internet Explorer version 5 for Windows 98

SYMPTOMS

When you click Synchronize on the Tools menu in Internet Explorer, the "Items to Synchronize" dialog box may not contain any of your offline content. Instead, the following error message may be displayed:

There are no offline items to Synchronize.

In addition, you may receive the following error message while your computer is idle:

Explorer caused an exception 6d007fh in module Webcheck.dll at memory address

CAUSE

This issue can occur if your Webcheck.dll file is not the version included with Internet Explorer 5. For example, this issue can occur if your Webcheck.dll file is from Internet Explorer 4.01 SP2 (version 4.72.3110.0).

RESOLUTION

To resolve this issue, reinstall Internet Explorer 5 or extract a new copy of the Webcheck.dll file from the Internet Explorer 5 cabinet (.cab) files. For information about extracting the Webcheck.dll file from the Internet Explorer 5 .cab files, please see the following article in the Microsoft Knowledge Base:

Q129605 How To Extract Original Compressed Windows Files

MORE INFORMATION

If you run the Internet Explorer 5 Repair option while you are experiencing the symptoms noted above, the following error message occurs:

Internet Explorer could not be repaired. Please run Setup again to reinstall all components.

If you click Details, the following error message occurs:

Internet Explorer 5 cannot be repaired due to the following errors:

Version x.xx.xxxx.xxxx of file Webcheck.dll exists, but the version needs to be greater than 5.0.yyyy.yyyy.

For additional information about the Internet Explorer Repair tool, click the article number below to view the article in the Microsoft Knowledge Base:

Q194177 Description of the Internet Explorer Repair Tool

Additional query words:


Keywords          : kbenv kberrmsg msiew98 
Version           : WINDOWS:5
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 27, 1999