Err Msg: Unable to Print Document, Either Document's...

ID: Q191034

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01, 5 for Windows 95
Microsoft Internet Explorer version 5 for Windows 98

SYMPTOMS

When you try to print a Web page and all of its linked documents by clicking Print All Linked Documents, you may receive the following error message:

   Unable to print document, either document's application is not
   installed correctly, there is not enough memory to load the
   application, or this application does not support printing (for example
   sound files can not be printed).

Note that this behavior may occur more often if you are using a slow connection to the Web page instead of a fast connection (for example, by using a modem instead of a network connection).

RESOLUTION

To work around this issue, create a subscription to the Web page, update the subscription, and then print the document while you are offline. To do so, use the following steps:

1. Navigate to the Web page you want to print, click Add To Favorites on

   the Favorites menu, click "Yes, notify me of updates and download the
   page for offline viewing," and then click Customize.

2. Click "Download this page and pages linked to it," click Next, click 1

   Page(s) in the "How many linked pages deep do you want to download"
   box, and then click Next.

3. In the "Would you like to be notified in an e-mail message" box, click

   No, click Next, click Manually, and then click Next.

4. If needed, type your password in the Password box, and then click

   Finish.

5. On the Favorites menu, click Manage Subscriptions, right-click the Web

   page you subscribed to in step 1, and then click Update Now.

6. On the View menu, click Internet Options, click Settings, click Never,

   and then click OK.

7. On the File menu, click Print, click the Print All Linked Documents

   check box to select it, and then click OK.

MORE INFORMATION

For information about how to make Web pages available for offline viewing in Internet Explorer 5, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q196646
   TITLE     : How to Make Web Pages Available for Offline Viewing

Additional query words: 4.00

Keywords          : kberrmsg kbprint msiew95 msiew98 
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: March 20, 1999